- Never lose sight of our purpose – to improve people’s lives.
- We are dedicated to helping to improve the lives of all our customers from a Health, Fitness and Well-being perspective.
- We will achieve this by maintaining a constant focus on customers and their needs.
- All our staff are encouraged to seek to enhance the services we deliver on a continuous basis with our customers’ goals in mind.
AMBITION – Continuous improvement
In delivering high quality customer service we recognise the need to never stand still and to always strive to be even better. Only by a focus on continuously improving our service provision will we be able to consistently exceed our customers’ expectations.
- We constantly seek out ways to alter our service delivery in ways that make us work smarter, not harder by questioning our current activities and practices and finding ways to improve them.
- Our team are encouraged to be creative and innovative in their thinking so that we may find new services and further develop existing ones in ways that better the customer service experience.
- We encourage our customers to provide us with feedback through a number of channels and we will respond promptly to all issues raised in order to increase customer satisfaction.
- We commit to continuously maintaining and developing our facilities to the highest attainable standards within our industry.
Your health is your single greatest asset. We inspire people by helping them to achieve their goals through our training methods, programmes and philosophies. We strive to offer the ultimate personal ‘escape’ by consistently providing a high quality of service and by making each experience personal to you and your goals.
- To inspire better quality of life, improved well-being, and the value of health and fitness in the communities we serve.
- We have an image of the future for our customers and our staff members of improved health, fitness and well-being that brings them a feeling of happiness and a sense of achievement.
- We aspire to be the best at what we do and to strive for improvement in what we do on a continuous basis, wherever that may take us as an organisation.